Delivery delay?

[Leigh99999]

Hi - can someone help please - I ordered a new phone on 06/06 and received an email to say the order was placed - but it’s now 09/09 and I’ve had not further contact from either EE or DPD - have tried to call to speak to someone but phone service is switched off today? 

[Leanne_T]

Hi there @Leigh99999

Thanks for coming here 🙂

Which model phone including size and colour did you order? 

Speak soon. 

Leanne.

[Leigh99999]

Hi Leanne

it was an iPhone 11, 64g, black. Site said in stock when I ordered? 

[Leanne_T]

Thanks @Leigh99999

This model is currently showing 'Usually despatched within 14 days'

Once your order has been dispatched you will get a text/email from DPD with tracking details to arrange delivery 🙂

Leanne. 

[Leigh99999]

Ok Leanne, thanks for the clarity. 

[Leanne_T]

No problem at all @Leigh99999

Leanne 🙂

[Jon135]

Leigh, same with me. I lost my phone and EE were very efficient in blocking it and getting me a new one. Except the SIM has arrived but not the phone. I ordered it 13 days ago! 😳

[James_B]

Hi @Jon135,

Welcome to the EE Community. 🙂

Did you upgrade or make an insurance claim?

James

[Jon135]

Hi James, sorry for delay in replying I lost my phone, had no insurance so ordered a new phone on a new contract.
Jon

[James_B]

No problem @Jon135

Which phone did you order?

James