Deliverey issues

[Garethrigg]

Anyone else had a new phone not delivered. The package  just slung in the door a second later my son checked the package no phone . Postman was called back agreed there was no phone ( got this on ring doorbell footage ) he said contact the supplier they will send you new phone . Ee no tough luck basically . So paid for a phone that was never delivered and they won't send a new one ongoing case from August the 3rd. Have three phones and a tablet on contract with EE appalling service . 

[Chris_B]

@Garethrigg  You go to the police and get a crime reference number you then make an official complaint via THIS if resolved after six weeks, you request a deadlock this will then go to the ombudsman to make a decision.  Make sure you pass along the crime reference number when you make that complaint.   

[Chris_B]

That’s should say “if not resolved after 6 weeks” 

[Christopher_G]

Hi @Garethrigg 

Welcome to the community.

You've done the right thing in reporting this with our customer support team, so that an investigation can be done. If you're not happy with the outcome/progress, I recommend opening a complaint, as @Chris_B suggested. That will be handled by a dedicated team, to make sure the correct processes were followed.

I hope you find a resolution soon. Please keep us updated with what happens.

Chris