DPD Delivery PIN issue

[i-luiz]

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiving calls and SMS, but nothing from DPD unfortunately. They do not send it, I try to log on their website/app and I can't because they 'send' a SMS to confirm it is me and AGAIN I get nothing from them. So I call the depot asking for collect my parcel - which is very important to me - and they cannot do it without the freaking PIN!!!!! This is absolutely outrageous! 

We buy, pay, expect for something and we can not have it because others issues. Very disappointing. 

[Northerner]

Hi @i-luiz 

• You'll receive a delivery time with the pin via email and text.
• You can check the DPD website tracker which gives the pin.
• The DPD app. 
• You can speak to EE. 

I don't understand people's issues to be honest, i use DPD all the time especially with the pin system which is to protect YOU from fraud. 

Thanks 

[i-luiz]

You don't understand because you are looking at your own reality and experience. Congratulations on your amazing history with DPD Delivery, really, however if you are willing to search a little bit, you will easily find such a many [MANY] complaints about their services, that's why I'd started saying 'Just to reinforce'. This is exactly because I am aware of the complaints from many customers, apart of your remarkable success with them.

Let's go for it, though:

• You'll receive a delivery time with the pin via email and text. [You are lying or you are just confused, since they do not send ANY e-mail - or they picked myself to do not do it, there is a chance!!? They have only - as far as I am concerned - the SMS way to deliver our parcel. This is, basically saying, shameful!!! According to many customers this has been a fail procedure to do this when most of people are buying a new phone exactly because they DO NOT have another one available - have this crossed your mind @Northerner ?]
• You can check the DPD website tracker which gives the pin. [No, there is no PIN on their website at all. By the way, I called they THREE times in order to find a solution and at the end, the attendant told me that the ONLY WAY to get it is actually getting the freaking PIN through their shameful SMS procedure. Maybe you know their system better than themselves, though?!]
• The DPD app.  [What do you mean? Maybe you are a special client or so - I have no idea - however, I am not using their services all the time and I do not have to know every single way to make my delivery happens. Also when I try to register on their app, guess what(???) they asked me (believe or not) for the freaking PIN again!!! How should I get it? No idea mate, since they do not send it at all. So I am not registered on their app as you should be and I hadn't been informed that I had to be in order to get a simple delivery done.
• You can speak to EE.  [Thank you for your fourth advice, you have been very helpful, it's just a pity that this one does not work as well, exactly as the other three ones. I called them and informed everything and the only thing they did was to confirm my details and reinsure that they would try to deliver my parcel on the next day again (To TRY obviously, because if I don't get the magic PIN from them I won't be able to receive my device this again.] 

I am sorry that you don't understand people with these kind of issues with DPD services. I hope I become a expert in get THEIR JOB done by myself one day.

Thanks for your time, dude.

[Northerner]

Hi @i-luiz 

As EE post out thousands of items and only a few people seem to have" issues" then the obvious conclusion is its not an EE or DPD issue. 

Oh look at this a DPD email with a pin number.......

[i-luiz]

I am happy for you as well as for the thousands ones mentioned. It's curious that even the DPD attendants [whom I've called THREE times today] are not able to understand what happens, not mentioning that the driver also told me that these "ISSUES" use to happen and "make his job much more difficult" (his words), but yes, I am actually part of these few poor/unlucky people (obvious conclusion) whose aren't able to get into the flawless DPD service's world.

Unfortunately I am still without my parcel, my PIN, my email with all the information needed, SMS or even my register on their app.

Thanks anyway

[Cerat]

You should be more careful with people's problem. "EE Community Star"? What a joke!

What kind of "I don't understand people's issues to be honest" comment is that? Clearly a disservice for any community. The only dishonest here may be you, trying to cover the problems with this failed system. You may be their employee which is even worse for a reply like that.

 Just because YOU never had problems, doesn't mean other people never had as well.

Sure this is to "protect" the customer, but even if they will go to collect it themselves, DPD cannot deliver without the code. I think they must to protect the parcel from the own buyer. What a perfect service!

[Cerat]

Wooowww look at him!!, It works for you! Fantastic 👏🏻👏🏻👏🏻👏🏻  now stop with your useless replies.

[Northerner]

Hi @Cerat 

If it was a failed system then nobody would receive any packages. The pin is to protect you as the customer and EE from fraud mostly. 

You can always have your device/package delivered to an EE store. 

Its not just me its thousands of other people. The OP could have installed the DPD app on another phone/tablet in the household/friend and then tracked the package. The point is there are other ways of obtaining this pin. 

Thanks 

[i-luiz]

Dear @Northerner (EE Community Star!?!??) for the last time, just because I think you haven't understood it yet - even after that much explanation!

THERE IS NO PIN AT ALL!!!! Got it??

No SMS came up. No email received. No app installed and even not able to register on this, just because your beloved and unfailable PIN system doesn't show itself!!!

DPD attendants told me that it's not possible to collect the parcel as I HAVE TO HAVE the brilliant PIN again. I hadn't been offered the chance to collect my device from a store at all too. 

It sounds very VERY strange when you fight so hard in order to defend a company (or their PIN, let's say), but it's up to you anyway. Just remember that you aren't the only one important on the Earth and don't be ridiculous saying that only 'few people have this issue', you should be shamed by saying that.

Enough is enough. Good night and be happy with your amazing DPD forever, but next time, it would be nice to see you really trying to help the community (as an EE community STAR) instead of being a company's advocate. Good luck.

Luiz

[EVampire]

You couldn’t be so wrong with what you have said and clearly haven’t a clue what you are talking about.

issues most people are experiencing with DPD and PINs are actually caused by EE systems.  I have experienced the ‘no PIN’ myself this morning.  DPD have no control over the PINs and are issued by EE.  This depends on EE having correct information within the DPD system they use.  So, for example with mine, EE had not entered my email address and for some reason had the incorrect mobile number. 

So basically someone else was getting my PIN via text, and as EE had not entered my email into their DPD system, was not linked to the delivery, so would not show up on the DPD app.

just to clarify also, EE had all these details as this was an upgrade, so they have my email (received multiple emails regarding the upgrade) and also text messages.  The DPD system they use is separate from their account system so needs to be manually updated