Hello @zenithragadio19 ,
Welcome to the community,
If you have been declined by EE, you will get a refund within the next 5-10 days if money has gone out of your account.
Have you actually checked that it has gone from your account or does it say pending card authorisation? If it is pending then it has not gone and is just sitting there and will not go out.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
