Today I went in to collect my parcel which was the AirPods, I have been customer in this company for years now. I had my passport but the difference was that due to my status mine is travel document, I never had issue with it before. I do not hold a driving licence but I had my ID and travel document they stated that I cannot collect it because both of my documentation is not valid. This is absolutely frustrating for me because these are the only documents I can hold and why can I not collect my parcel. I would appreciate if you could explain why my documents is not valid and what I’m supposed to do?
I did bring though, my passport which is travel document is literally the same has my picture address details. I use it to travel. So how does that make sense?
I'm not sure what you mean by it being a travel document. I thought all passports were travel documents. Could you let us know what the difference is between yours and a conventional one?
The only difference between actual British passport and a Travel document is that British passport states that you’re fully British while Travel document allows people who are refugees be able to travel etc. They both look alike however Travel document contains few more information inside it. The only thing that was weird is that ID is not considered and I want to understand why because that’s a part of identity proof as well.
I've managed to find some pictures of a Home Office Travel Document. Unfortunately, with them not being one of our accepted proofs of ID, our store would not be able to accept it.
So, with my case of not having driving licence and this being the only proof of ID what else could be a possible way for me. Could you please help me out in future reference as well. Of course now I’ll try to get my provisional licence and then work up but apart from that?
They can only accept a Passport or Full UK Driving License, @Foziiilovna__.
An alternative would be to order the items to be delivered to your home address where a family member can use their ID to sign for your parcel, as long as they have the same surname.
