Claim Free Earbuds & £100 Cashback

[CraigMcg92]

Hi , 

Bought new Samsungg S23 5G 128G Phantom Black from online EE . Deal i had was if i purchased phone & contract from EE i got Samsung earbuds & £100 cashback . 

They advised you wait 15-30 days and these will be sent out - this i assume is alie . 

I have been on all forums who all seem to be asking the same question & Samsung seem to be holding no liability & EE saying have to contact Samsung . 

Disgusted in both parties comments & actions . 

Basically false advertising and trying to catch people out so they dont have to cough up the free goods / benefits . 

Please tell me appropriate steps to do so or i will be going directly to the financial ombudsman .

[CraigMcg92]

Hello  , 

I purchased my new phone & contract and within this offer was the free earbuds . 

I still havent recieved these . 

How do i get these sorted ? 

Craig 

[Northerner]

Hi @CraigMcg92 

Which device and when did you buy it. 

Thanks 

[Northerner · Accepted solution]

Hi @CraigMcg92 

You have to claim here:

https://samsungoffers.claims/winterdeals/S23trio/en-GB

It also says on the sales page.