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Change my order

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Davejl87
Explorer

‎30-12-2025 05:09 PM

Hello 

I have placed an order for a sim but I wanted it to be an eSIM. Can this be changed to this before it  comes out to me 

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Rach_H
EE Community Support Team
In response to Davejl87

‎31-12-2025 10:20 AM

Hi @Davejl87,

Welcome to the Community!

If you have already ordered a regular SIM then we wouldn't be able to change this to an eSIM until you receive this.

Rach

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Northerner
EE Community Star
EE Community Star

‎30-12-2025 05:57 PM

Hi @Davejl87 

When did you order. 

Have you spoken to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Davejl87
Explorer
In response to Northerner

‎30-12-2025 06:02 PM

I done it today but just clocked it that it not an esim

 

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Rach_H
EE Community Support Team
In response to Davejl87

‎31-12-2025 10:20 AM

Hi @Davejl87,

Welcome to the Community!

If you have already ordered a regular SIM then we wouldn't be able to change this to an eSIM until you receive this.

Rach