Hello @Leah25brown06 ,
Welcome to the community,
You will have to ring customer service, we cannot do this here, no idea who you are and no account access, this is a public forum≥
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
