Can't track order

[Blush247]

I ordered a new phone and contact yesterday afternoon had a confirmation email but my order reference number is not working and can't track it HELP

[Blush247]

I had a confirmation email of my order yesterday but the order number doesn't seem to be working and im putting everything in right 

[Blush247]

Hi i got a confirmation email yesterday when i ordered a new contract phone but the order reference number doesn't work 

[Ali_A · Accepted solution]

Hi @Blush247 

Great that you have received the initial "order placed" email. 
As you're seeing an error when tracking, your order may not have been able to be completed. 
Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly. 

The team can then discuss what additional information we need to manually process it for you.

Ali

[Christopher_G]

Hi @Blush247 

Welcome to the community.

It could be that the order is just being processed. Please try again this morning.

If you let me know which model of phone you chose, and the colour/memory size too, I can check our stock levels and estimated delivery timescales.

Chris