@Saliamide , what make of phone, colour and storage size? One of our guides may be able to take a look and give you an estimate, as there is no account access here in the public forum, so cannot look into your account.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
