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Bought 12 months SIM plan on 05/02/23, still have not recieved, can't track.

malabab
Visitor

‎14-02-2023 04:13 PM

I am transferring from Three to EE, and keeping my number. I couldn't set my EE account up with the number, however. I have still not recieved my SIM and it has been almost 10 days. 

I have the order number, but when I try to track it with the delivery tracker, it says I can't track it.

Help??

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1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎14-02-2023 06:16 PM - edited ‎14-02-2023 06:16 PM

Hi @malabab,

Welcome to the EE Community. 🙂

I would have expected you to have received your SIM card by now. Please get in touch with Customer Care so a member of the team can arrange a replacement for you.

Thanks

James

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