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Been sent wrong phone

RominSoldier
Investigator
Investigator

‎19-02-2023 01:46 PM

Hi, I pre ordered the galaxy s23 ultra (256GB) I was told I'd receive the (512GB) for the price of the 256GB phone, so I agreed as it was a cheaper deal. But I still received the (256GB) phone today!

I originally wanted the 512GB one as I use alot of storage. 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎19-02-2023 02:25 PM

How did you order this, and who told you of the offer?

0 Helpful
RominSoldier
Investigator
Investigator
In response to bristolian

‎20-02-2023 02:59 PM

Originally online but then I was told to call them so I did & had to re-order it over the phone. I was told if I got the 256GB one instead I'd get the 512GB (double storage for free for pre ordering) & that would make my bill cheaper aswell. 

I rang up yesterday & had to do  a return request, they are also investigating the phonecall recording.

It's just a week now with no phone, not a great start to switching to EE 😅

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to RominSoldier

‎20-02-2023 03:24 PM

Hi @RominSoldier,

Welcome back to the EE Community. 🙂

I'm sorry to hear you received the wrong phone. Our Customer Care Team will get back to you as soon as they've checked the details of the call you made to our sales team.

James

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