Awaiting dispatch

[Jeski03x]

Ordered iPhone 17 pro max on 4th January and it still hasn’t been dispatched. Can you tell how much longer it’s going to take please

[Michael_D]

Hi @Jeski03x 

Thanks for coming to the community.

I know you'll be keen to get your hands on your new iPhone 17 Pro Max.

If you let me know which colour and storage size you ordered, I can check to see if there are any delays while we wait for stock.

Michael

[Jeski03x]

Hi , it’s silver in colour and 128g storage

[Michael_D]

Can I double check the storage with you @Jeski03x?

The iPhone 17 Pro Max doesn't have a 128GB version, it is available in 256GB, 512GB, 1TB or 2TB.

Michael

[Jeski03x]

Hi just checked it is the 256g sorry

[Michael_D · Accepted solution]

Thanks @Jeski03x 

The estimated dispatch time for the 256GB version on 4th January was up to 21 days, but it also tells me that the oldest outstanding order is from yesterday.

If you've not heard anything from DPD yet this morning, I'd recommend giving our customer service guides a call so they can access your account and check the order status.

Michael