Community Activity
Resolved! Changing phone plan
Hi guys, how can I change the plan on the iPhone app? In the "Manage" section it just shows my monthly spending and that's it. I want to be able to downgrade my plan so I could pay less. Do you have any idea how can I do this on the app?
How do I automatically block suspected spam?
Hello, In the last few weeks or so I've been receiving multiple spam messages (Google messages) on my Pixel 7 Pro. I've been reporting them as spam but more come back every day (using different numbers). These messages are in the form of group chats....
Unable to claim my Google One 2TB after upgrade even with text message link
Can I just say that the EE website and app is absolutely awful. After struggling and failing to upgrade my phone via the app and website I finally gave up on a new phone (went to the phone company which worked out cheaper overall for the device). I m...
Why is the signal so bad in central London?
Can someone explain the technical reasons why I got better signal in central London in the 90s, than I do in 2025 on EE? I work near Oxford Street, and the signal is dire. Often it will show that I have good signal, and yet calls will drop, or web pa...
Help. Topped up £15
Topped up £15 yesterday usually it's a case of top up and use as needed However it's taken the money and say I have no credit? Wheres it gone?
T-mobile sim
I have an old t-mobile payg sim in a home security system, which has recently stopped working, It still has credit, but will now only receive texts and no longer send text alerts.Is it still possible to transfer the number to an ee payg sim?
Stuck in USA ee are rubbish!
I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee. an awful provider cutting corners again.What can I do?
Direct debit set up
Hi I have set up a d/ d but the payment. Didn’t come out and also I just paid online- can you have a look it Says payment outstanding even though I have the d/d set up [Mod edit: Image rejected due to it containing personal information.]

AirPods with 24 month Apple Music - I can't add the Apple Music pass?
Approximately a week ago, I've added AirPods to my EE account in a 24 month deal and the 24 month bundle was the deal clincher for me. Unfortunately I received no activation the Apple Music with my package or via text/email. When I spoke to EE they a...
Apparently I can't afford an upgrade
Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a 36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...