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App freezing when checking out my order.

Hbenney
Explorer

Every time I go to place an order for an Apple Watch, it takes me all the way to ‘complete order’ then freezes every time I click. I’ve tried on internet / app / laptop. All the same. Any ideas? 

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Hbenney

Welcome to the community.

Could you try both connected to WiFi and through mobile data too, just to see if the same thing happens?

Chris

Tried on both app and safari on wifi and off wifi. Still no luck. Just the ring going around and around with no change. 

Christopher_G
EE Community Support Team

OK, thanks @Hbenney.

I would recommend speaking to our Mobile Care team to see if they can add this for you.

Chris