72hr No return Message

[Mike422]

Hi,

I have submitted a return request on 150 and it has said I would receive a message back within 72 hrs.

I have requested twice but I don't seem to get anything back. I looking to return the device to exchange for another model as I don't like the one I have gotten.

Any help is much appreciated. Thanks

Mike

[Alex_H · Accepted solution]

Hi @Mike422,

Welcome to the EE Community

I am sorry you have not heard back from your previous return requests, if you are having an issue using the 150 automated service I would recommend filling out the return form here instead. You should get an e-mail confirmation confirming its been submitted when you fill out the form.

Alternatively it sounds like you have not got through to a guide yet on 150, if the automated service is not working I would suggest using the other available option to get through to a guide who should be able to help make sure the return requests have been picked up.
 

Alex

[Adsm1]

Hi,

I’ve submitted a form but not received a confirmation email. It has also been 72 hours and I haven’t heard anything.

Would appreciate some help on this, thanks.

Adam

[Peter_W]

Hey there, @Adsm1 

Have you checked your spam / junk folder to make sure that the confirmation hasn't ended up in here?

If you still can't find anything, please give our team a call, and they'll be able to check things over at our end and help raise things if necessary.

Peter