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14 pro max

Bradfh
Visitor

‎19-12-2022 09:56 AM

Why say a phone is in stock when it’s not. Order now cancelled as will 4 contracts when they end. Terrible service. 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎19-12-2022 10:46 AM

Hi @Bradfh 

Search the forum and Google on iPhones and China. Not EE fault they don't manufacturer them. They do have to sell them still to know how many to order. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team

‎19-12-2022 11:13 AM

Hi @Bradfh

I am very sorry to hear you have now cancelled the order. 

The EE Shop will show an expected guidance when the order is placed and any updates would show on the order tracker, as all orders are cleared on a first come, first served basis, clearing the oldest orders first.

Leanne. 

0 Helpful
Clartikus
Visitor

‎19-12-2022 11:41 AM

Been waiting since October 3rd for mine, was told 4 weeks!

0 Helpful
Jon_K
Former EE Employee
In response to Clartikus

‎19-12-2022 12:38 PM

Hi @Clartikus.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

0 Helpful