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prepaid master

DAARONPKKO
Explorer

‎08-02-2023 09:49 AM

I'm still yet to receive any notification about my prepaid mastercard from upgrading my phone in November? 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-02-2023 11:20 AM

Hi @DAARONPKKO 

Thanks for coming to the community. 

If you have had no text, please call us on 150 and the team will get this looked into for you. 

Thanks 🙂

Leanne. 

0 Helpful
SteveT1965
Visitor

‎10-02-2023 04:55 PM

I am in the same position. Had the upgrade in November but no Card yet, no SMS either. 

 

0 Helpful
Jon_K
Former EE Employee
In response to SteveT1965

‎10-02-2023 06:27 PM

Hi @SteveT1965 

If you haven't had a text, I'd recommend calling 150 so they can look into this for you.

Jon

0 Helpful