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please can you link my new ee account so that i can purchase an item online

Tristan3fish
Investigator
Investigator

‎08-11-2022 10:13 AM

please can you link my new ee account so that i can purchase an item online

 

i have tried several times linking by joining the ee comunity forum but this has no effect

 

all i want is to buy one of the ee products and i am blocked from doing this due to this account setup battle

15 REPLIES 15
Tristan3fish
Investigator
Investigator
In response to WS1995

‎08-11-2022 02:27 PM

Could I get this done in a day? Would i have to order a sim and wait for weeks? I dont mind sighning up if thats what i have to do. I just want to order them and not have to mess around with all this account setup distraction. What is the fastest way to become an ee customer with the account access i need?

Thanks again 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Tristan3fish

‎08-11-2022 02:29 PM

The store is not correct. They should be able to take your order & if they don't have it in stock they should be able to order it from a store that does.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star
In response to Tristan3fish

‎08-11-2022 02:40 PM - edited ‎08-11-2022 02:40 PM

Sorry, I made a mistake above by saying you could have a SIM-Only contract to order accessories online. You cannot order an accessory unless you already have a 24-month mobile phone contract with EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
WS1995
Skilled Contributor
Skilled Contributor
In response to Tristan3fish

‎08-11-2022 02:41 PM

If you sign up, you would need to wait for the SIM to arrive. You would probably be able to access the MYEE account fairly quickly. But from what I recall once you sign up to EE you have to wait a minimum of 30 days before you are eligible to access accessories on either a pay monthly plan or to buy outright.

I assume EE is the only place that has them in stock? Otherwise just buy them from elsewhere...

0 Helpful
Tristan3fish
Investigator
Investigator
In response to WS1995

‎08-11-2022 03:00 PM

Ok thanks guys, i think I will try to look elsewhere as 30 days is a bit too long. Thanks for all your explanations 🙂

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Tristan3fish

‎08-11-2022 03:14 PM

Hi @Tristan3fish,

Welcome to the EE Community. 🙂

If you're able to get back to your local store, please mention that they can place an order via their Sales Plus system.

Hope this helps.

James