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please can you link my new ee account so that i can purchase an item online

Tristan3fish
Investigator
Investigator

‎08-11-2022 10:13 AM

please can you link my new ee account so that i can purchase an item online

 

i have tried several times linking by joining the ee comunity forum but this has no effect

 

all i want is to buy one of the ee products and i am blocked from doing this due to this account setup battle

15 REPLIES 15
Tristan3fish
Investigator
Investigator

‎08-11-2022 10:18 AM

this is the paige that is not working:...

Add your online accounts

Manage all your EE online accounts in one place.

My EE Mobile

Add a device
My EE Broadband

Add home broadband
EE Community

Join our EE Community

0 Helpful
Christopher_G
EE Community Support Team
In response to Tristan3fish

‎08-11-2022 01:25 PM

Hi @Tristan3fish

Is your mobile number connected in the 'Your Products' section of your My EE account?

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎08-11-2022 01:42 PM

What are you trying to buy? If it is a contract phone or SIM, don't login to your MyEE before going to the EE Shop. It expects you to already have an EE mobile phone or SIM contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Tristan3fish
Investigator
Investigator
In response to Christopher_G

‎08-11-2022 02:14 PM

My mobile is non ee so i doubt it

0 Helpful
Tristan3fish
Investigator
Investigator
In response to XRaySpeX

‎08-11-2022 02:15 PM

Nreal air glasses. What do i have to do to buy them?

 

Thanks in advance 

0 Helpful
WS1995
Skilled Contributor
Skilled Contributor
In response to Tristan3fish

‎08-11-2022 02:17 PM - edited ‎08-11-2022 02:19 PM

Pretty sure those are accessories...

You have to have a plan with EE (I believe a pay monthly contract) to be able to buy these accessories on a monthly payment, I believe it's the same for buying outright. Could be wrong but I don't think you can access the accessories section and buy from it as a non-EE customer.

Having just checked this while logged out, upon clicking on the "Accessories" section it requires you to login, so yes, it would appear you must be an EE member and have some form of account or plan with EE to buy them.

XRaySpeX
EE Community Star
EE Community Star
In response to Tristan3fish

‎08-11-2022 02:19 PM - edited ‎08-11-2022 02:35 PM

You cannot buy an accessory online unless you already have a mobile phone contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You can however order these from an EE store.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Tristan3fish
Investigator
Investigator
In response to XRaySpeX

‎08-11-2022 02:22 PM

I called the store today and they said it could only be done online 

0 Helpful
WS1995
Skilled Contributor
Skilled Contributor
In response to Tristan3fish

‎08-11-2022 02:23 PM

The store is incorrect. I believe they mean you can only order accessories online as a member. Not in store. Not tried to do it in store but that would be my view on it.