The EE Community

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Checking my pay as you go plan to make sure I haven’t cancelled by mistake

Raffle request

Hi I run a non profit u7 football team and I'm trying to collect prizes to run a raffle to raise fund for there raincoats, kits, equipment ect for the upcoming season is there anything you could help with and donate even something small thankyou 

Network problem

ee network has been down in central Fife all weekend still not working cannot get any answers as to when it will be sorted and haven’t been giving any details or kept informed of any issues 

Understanding my bill

Hi I need help understanding my bill.also would like help as I'm on universal credit 

Ee perks reactivate

Hello how can I reactivate my ee perks? 

EE Pro TV Box not detecting my BT Smart Hub 2

Hello, I have recently been sent my EE Pro TV Box and have just upgraded my broadband to full fibre optic with BT. Our broadband box is the Smart 2 Hub. I have tried connecting my EE TV box to my WiFi and it is not listing my broadband at all. There ...

Website and app pointless

I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs...

Play

Hi, I want to pay my mobile bill, can you help me with this?