ee perks account deactivated

[Suzanne65]

My ee perks account states it’s deactivated when I try to log in but I am unable to register a new account because it says I already have one. I need to purchase a new mobile phone with my nhs discount but am unable to and ee customer services are unable to help

[Katie_B]

Hello @Suzanne65. 

Welcome to the EE Community. 

Have you tried the password reset route?

Speak soon, 

Katie 🙂

[Suzanne65 · Accepted solution]

Yes I have. It lets me reset it but still says my account has been deactivated

Sent from my iPhone

[Katie_B]

Thanks for letting me know @Suzanne65. 

I have sent you a private message to gather more details. 

Katie 🙂

[Keith70]

Mine is currently doing the same, what did you have to do ?

[Jon_K]

Hi @Keith70.

Welcome to the community.

I'll send you a private message on here.

Jon

[kerry23x]

my ee perks discount is also deactivated and I have also reset the password and having the same problems 

[Leanne_T]

Morning @kerry23x

Welcome to the community. 

I've sent you a private message for some extra details 🙂

Speak soon.

Leanne.

[Glatchem69]

Hello mate mines having the exact same problem I can log into my ee but not my ee perks account even tho I’ve reset the password etc 

[Christopher_G]

Are you given any error messages when you try to log in, @Glatchem69?

They can be different logins for the Perk portal and My EE.

Chris