23-05-2019 11:57 AM
Hi
I have tried to access my EE perks account but it states that this is now deactivated. Can anyone help on how i can access my 5 codes please
Thanks
Vicky
Solved! See the answer below or view the solution in context.
23-05-2019 02:18 PM - edited 23-05-2019 02:19 PM
Good Afternoon @Vmorland.
Please visit the EE Perk Portal and register with your company email domain, this will then provide you with your unique discount code.
If you have registered and you are still getting an error, I would recommend getting in touch.
Thanks,
Katie 🙂
23-05-2019 01:39 PM
@Vmorland You’ll need to call customer services about this as it’s an account related issue.
23-05-2019 02:18 PM - edited 23-05-2019 02:19 PM
Good Afternoon @Vmorland.
Please visit the EE Perk Portal and register with your company email domain, this will then provide you with your unique discount code.
If you have registered and you are still getting an error, I would recommend getting in touch.
Thanks,
Katie 🙂
25-11-2019 11:39 AM
I am having the same issue. I registered with the ee perk portal but did not verify my work email within the allotted time and now if i try and login it says account deactivated. If i try and register again it says that my work email is already registered. I have contacted EE customer services who say it is my HR department who need to sort it out. I have contacted my HR department who don't know how to sort it. Any help/advice gratefully received.
25-11-2019 01:52 PM
Good Afternoon @Bossman73.
Thanks for coming to the community.
I'd love to see if I can help further.
Have you tried a password reset?
Speak soon,
Katie 🙂
25-11-2019 02:02 PM
Hi
Yes tried a password reset. Same message about account deactivation
25-11-2019 02:07 PM
09-12-2019 07:58 PM
I have the same issue. I can log in but it says my account has been deactivated as my registration was not completed within the allowed time frame.
Although I did this when upgrading my wife’s phone in August and recall having the relevant codes. I am looking for another code as I am wanting to upgrade and receive the discount on offer.
09-12-2019 08:07 PM
Hi
Katie B and Chris B sorted this for me. Hopefully they will sort it for you. It involves the perks team resetting your account
hope they sort it for you
09-12-2019 08:24 PM
Here’s hoping, I’ve been trying to resolve it myself over the past few days but haven’t had any joy and hit a dead end.