Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 77547 Views
  • 59 replies
  • 128 Helpful

EE Airtime Rewards

Hi, I'm unable to sign up for Airtime Rewards on my EE app, when I click on the Complete Sign Up button in the app I get "Something went wrong! Access Denied." I have tried speaking to Customer Services on your chat function before but they didn't kn...

Resolved! Roam Abroad Pass

I have purchased a Roam Abroad Pass (£25) for a trip to Spain so I can use my contract allowances whilst there.However, what I am unclear of is whether you can call and text to numbers in the UK with the Roam Abroad Pass (i.e. using my contract allow...

Elmbed by Visitor
  • 1165 Views
  • 2 replies
  • 0 Helpful

Discovery Plus

Hi I received an SMS a couple of months ago saying that EE was aware that Discovery Plus had been accidentally deleted from my mobile phone account. I’ve not heard anything since saying that it has been reinstated nor does it work for me when I click...

Resolved! Free samsung watch promotion

I have just upgraded to a Samsung S24 FE and the sales rep told me I would be eligible for a free watch. However the information I can see online about the promotion says its over, so I'm wondering if they lied to me?!

schmorr25 by Investigator
  • 10114 Views
  • 10 replies
  • 1 Helpful

EE perks deactivated

Hi could someone please help me my account is saying deactivated and I have tried ringing ee and they told me that I need to speak with my hr team?!? Which isn’t going to be true.. nhs have enough issues without having to deal with EE perks… please h...

SLG by Investigator
  • 677 Views
  • 8 replies
  • 0 Helpful

EE Perks - How do i reactivate my account

Hi, Im trying to login to EE perks, but i cannot remember the password. I have tried Forgot my password link, but i have not received an email. I can only assume that my account has been de-activated and needs activatedMany ThanksSteve

SteveR9 by Visitor
  • 930 Views
  • 6 replies
  • 0 Helpful

The BT Sport app is closing on 12th October

We want to let you know that on 12th October 2023, the BT Sport app will close.   As part of our partnership with Warner Bros. Discovery, the discovery+ app is the new streaming home for TNT Sports, replacing the BT Sport app. This means that to cont...

Christopher_G by EE Community Support Team
  • 7424 Views
  • 19 replies
  • 3 Helpful