Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70908 Views
  • 59 replies
  • 128 Helpful

Earbuds no order confirmation

I recently upgraded online, it was confirmed but the order did not go through. I had to call and did not receive any confirmation email or proof of purchase so I can't now request the buds. Any help would be appreciated  

Phippin by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

EE full works plan

I wonder if anyone can help me understand the Apple One and Roam abroad pass included in the Full works plan. I recently joined EE and on the website it says these are included. I haven’t had any emails or info to activate them. I tried on EE online ...

Kerrlos by Explorer
  • 754 Views
  • 4 replies
  • 0 Helpful

Resolved! Netflix smart benefit on all rounder package

Hi, my wife has signed up for an all mobile rounder package with Netflix selected as the current smart benefit.  This is supposed to include the basic Netflix service. However when we follow the activation link it gives three levels of service choice...

rgo60 by Explorer
  • 1108 Views
  • 2 replies
  • 0 Helpful

Blue light card

Hi  i am trying to register for ee perks with my blue light card but it hasn’t accepted a photo of my card even though it’s a sceeenshot from my BLC app. Thanks  

ee Perks deactivated

Hi can you help how can I reactivate my we perks account ? when I log in it says deactivated and doesn’t give any option to re-activate I tried to re-sign up but that doesn’t work as it recognises my email address 

GemmaS by Explorer
  • 327 Views
  • 3 replies
  • 0 Helpful

Not getting EE perk reset link

Just been into the shop to pick up my upgrade. But can’t use my discount as can’t login and and not receiving the reset password link. Checked all folders and nothing is coming up. I am putting in the email address it’s asking to send to and nothing....

Resolved! EE PERK ACCOUNT

Hi, I tried to sign up to EE perks with my email but it said I already had an account. I clicked reset password and indeed an email to help me reset came through. When I hit the link to reset it won’t allow me to process a reset. I can only assume my...

Kimmo2 by Visitor
  • 314 Views
  • 1 replies
  • 1 Helpful