Cannot access EE perks

[Rfos]

I cannot access my EE perks, it doesn’t recognise my details and doesn’t allow me to reset the password. Even if I try to create a new account it won’t let me as it recognises me as an existing customer.  This appears to be a common issue. I have been on online chat and been given an email address to make contact , which I have sent 2 emails to and still waiting for help. Any tips ?  Thanks 

[Jon_K]

Hi @Rfos.

I'll send you a private message on here.

Jon

[Japhi008]

I'm in exactly the same position. This is a very common perks topic in forums but I never see it getting resolved in the forum or fed back to the site to fix this endless loop. I have the same issue. I try to log in, not recognised, prompt to reset / send reminder. Use the link at work, it keeps telling me I can't reset as account is deactivated. So I try to set up account as new on Perks but get told 'it already exists but is deactivated'. Is there a solution to getting the account back up and running? Really need a code soon. Thanks

[Leanne_T]

Hi @Japhi008

I have sent you a message for extra details 🙂

Leanne.

[ldav210321]

I have the exact same issue, I need to get into my account asap for my upgrade. can somebody please help. No matter what we do we cannot get into the account.

[Leanne_T]

Hi @ldav210321 

Thanks for coming here. 

Are you using the work email to log into your perk account? 

Have you requested an email to reset the password?

Leanne.