Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 83116 Views
  • 59 replies
  • 130 Helpful

Upgrade scams

I have upgraded my contract and also have a second contract I have come to cancel the first contract an been told even though it ended months ago I can’t cancel it unless I pay the charge for the tech add on which was a Nintendo switch that was appar...

NickG78 by Explorer
  • 693 Views
  • 3 replies
  • 0 Helpful

Resolved! WiFi Boost

Hi, I also have this issue. I have gotten a new plan from we and there is a WiFi boost add on in my plan, but checking the WiFi booster map and coming close to a WiFi booster does not automatically connect like it is supposed to. I am also wondering ...

Tb78 by Explorer
  • 1128 Views
  • 3 replies
  • 1 Helpful

Resolved! EE PERK

My EE Perk code is showing an error message unable to retrieve code however I have 4 codes left. Please advise 

Resolved! Apple one activation

Does apple one activation come by text or imessage.  And when will I receive the message it has been 3 days since the upgrade and 4 calls to support and still nothing.

Malkrae by Investigator
  • 6784 Views
  • 20 replies
  • 4 Helpful

Resolved! Re: Long term customers

I've been a customer for 22 years , and my contract is up at the end of October , my wife called recently and she was offered 25gb , unlimited calls and texts and free roaming in EU for £11 / month , I was told to call back when I have less than 30 d...

KB1235 by Explorer
  • 509 Views
  • 1 replies
  • 2 Helpful

Resolved! perk code not working for upgrade

I am trying to upgrade my phone and have revalidated my ee perks account and generated a perk code but it says invalid when i try to add it. I noticed it says i have one active discount already but this will be for my old contract which expiring.Any ...

jamie303 by Visitor
  • 419 Views
  • 1 replies
  • 1 Helpful

Resolved! Cannot cancel 250ROW add on!

I want to cancel 250ROW add on. I go into app MOBILE > ADD ONS (then shows active add ons) > SELECT “250 UK to ROW mins & SMS”  I then get the attached page with NO REMOVE BUTTON.  I have even checked the prior page listing all active add ons for a s...

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Resolved! EE Perk Code doesn't work

I am trying to upgrade to either a new phone or a new sim only plan but the EE Perks code say its invalid. I just generated the code so how can it be invalid? I have tried typing it in and also copy and paste to no avail for both device contract and ...

Resolved! Netflix Add On

I recently moved to EE and part of my monthly billing includes a Netflix Premium add on. However when I try to find this on the EE app it only allows me to choose Apple TV or Discovery Sports. How do I access the Netflix add on?