Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 71756 Views
  • 59 replies
  • 128 Helpful

Lost BT Sport HD channels at renewal

Recently renewed my BT Sport Ultimate with Large Screen and subsequently noticed that I no longer seem to be receiving the HD versions of the BT Sport channels in the BT Sport app on my mobile devices.   That is, when I tap 'Live' in the BT Sport app...

Doric by Valued Contributor
  • 492 Views
  • 5 replies
  • 0 Helpful

Cannot access EE perks

I cannot access my EE perks, it doesn’t recognise my details and doesn’t allow me to reset the password. Even if I try to create a new account it won’t let me as it recognises me as an existing customer.  This appears to be a common issue. I have bee...

Rfos by Visitor
  • 379 Views
  • 5 replies
  • 2 Helpful

Roaming Add on £10pm - Does it cover UAE ?

HiI have used the Roaming add on for the USA a few times but we're travelling the other direction to the UAE next week and looking to do the same add on to use data without having to sell a kidney.Which countries does it cover please - I've tried onl...

nflphil by Visitor
  • 1433 Views
  • 3 replies
  • 3 Helpful

Resolved! Peel code

Trying to obtain perk code for my parents but it says account is deactivated I’ve tried to register but it says I’m already registered. how do I access a code?? 

Apple Music setup issues

I've just got a new sim card and chose the 6 months free subscription to apple music. I've followed all the instructions and text 150 with music to get a link but it just opens apple music - temporarily has a loading page - then that disappears and i...

Upgrade gift voucher not received

I upgraded my phone in November 22 and select the upgrade that gave a Gift Card as a free gift. I've still not received this 6/7 weeks later. Anyone else had similar, know the time frames for this or know who to contact to chase it?

Resolved! NHS Perks

Two of my NHS perk discount codes don't work. Can I get help to make these work so that I can redeem them online?

Hana123- by Contributor
  • 833 Views
  • 11 replies
  • 2 Helpful