Accidentally deleted "WiFi Coverage Boost"

rukg · ‎22-05-2023

I'm on pay monthly. How can I get it back, it was free and in the boost/add on section, it lets me use the wifi on the tube and now because I accidently deleated it is now close to expering.

Chris_B · ‎22-05-2023

@rukg You’ll find THIS useful

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

rukg · ‎23-05-2023

Hi yeah I saw that page. But it does not say what to do as a pay monthly customer if you accidentally deleted it off your plan (I was trying to delete something else but missclicked and stupidly confirmed) . I tried to follow the PAYG instructions but there is no option to text WIFI.

rukg · ‎23-05-2023

I pressed remove and now it is about to expireI pressed the remove button and confirmed and now it is about to expire.

James_B · ‎23-05-2023

Hi @rukg,

If it doesn't show under your available add-ons once it expires, please get in touch on 150 to re-add it.

Thanks

James

rukg · ‎15-06-2023

I have tried a few times now to get it resolved either I get sent in circles with 150 number with texts telling me my address is fine or I’m told talking to the wrong department…

James_B · ‎15-06-2023

Hi @rukg,

Our live chat team will be happy to re-add it for you if you get in touch at ee.co.uk/contact-ee/account-billing/mobile.

Hope this helps.

James