Data roaming inclusive extra

[eperry]

Hello,

I have just ordered my upgrade, and I have an all rounder plan which includes one inclusive extra. When I tried to add data roaming to the plan, it was chargeable and didn’t give me the option of adding it for free. Do I need to call 150 or is there a way of sorting it myself?

Thanks in advance! 
Emma

[Chris_B · Accepted solution]

@eperry   When you get this you should be able to select the smart benefit via your online account/my EE app

[eperry]

Do i need to wait until my EE account updates with the new phone upgrade? I couldnt add it at checkout, or if i could, it wanted to charge me

[Leanne_T]

Hi @eperry 

Thanks for coming here. 

Once the plan is changed in your My EE, you can select the Roam Abroad Pass your inclusive extra 🙂

Leanne. 

[eperry]

Thanks Leanne I will wait for a couple of days for my account to update 😊

[Leanne_T]

No problem @eperry 

Let us know if you need any further help 🙂

Leanne.

[eperry]

Hi leanne

I am yet to receive a dispatch e-mail and my EE still hasn’t updated. Is there a known delay with deliveries at the moment that you are aware of? 

[Leanne_T]

Hi @eperry 

Thanks for coming back to us. 

Please give us a call on 150, and the team will check the order and provide an update 🙂

Leanne.