Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88471 Views
  • 61 replies
  • 130 Helpful

NHS perks getting nowhere

I posted a question last week as I am unable to get my NHS perks discount as I am having problems with the email and resetting my password. James on the forum answered me and said that someone would be in touch as he passed on my infor and I have hea...

Issue with Apple Music after upgrade

I had on a previous contract a smart benefit which was Apple Music  with no issues. Rang up and changed to sim only with an odd-on benefit. They tried on the phone to activate and I tried in app and got this. Any help would be great. Don’t want to pa...

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Daveyp by • Investigator
  • 809 Views
  • 3 replies
  • 0 Helpful

My 500 MIN Add on removal

Hi could someone from EE please remove my current 500 min international add on now, it’s due to renew on 21st September and I no longer want it, I can’t remove myself, it’s the only add on I can’t remove for some reason, and I don’t want to pay for a...

EIK by • Explorer
  • 1136 Views
  • 3 replies
  • 0 Helpful

Apple One offer not recognised

Hi there,I had a text message from EE (from 1208), admittedly a month ago, offering me an upgrade to Apple One for an extra £5 a month. I've just replied YES, but I keep getting the reply 'Sorry, we couldn't recognise your request. Please try again.'...

Whitty226 by • Investigator
  • 588 Views
  • 2 replies
  • 0 Helpful

Smart benefit

Changed my benefit from music to tnt sports and it crashed while registering to tnt so now I don’t have access to either and app is constantly crashing 

Ben344 by • Visitor
  • 556 Views
  • 1 replies
  • 0 Helpful

Resolved! TNT sport

I have added TNT sport as one of my add ons. I used to have BT sport too. However, neither app is working, it tells me I do not have an active account?

monu_c by • Visitor
  • 2388 Views
  • 11 replies
  • 2 Helpful

Add ons not activated

I have the tnt sport add on with my plan, but it does t seem to be active as when I sign into BT it says their or no active account 

Tnt sports

Hi.Ive just upgraded. I had bt sports on last set up and want it as my add on for this one as well. How do i check its still my addition and how to i get itvon my phone as at present i cant getvinto bt

Mik0709 by • Explorer
  • 618 Views
  • 3 replies
  • 0 Helpful