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EE perks verification email not arriving

neilsimms
Explorer

‎20-09-2023 10:02 AM

Hi, 

I'm trying to register for EE perks as an NHS employee, though the email to verify my email address isn't coming through. The option to send a photo of my ID badge has gone from the screen too, with my only option being to ask for the email to be resubmitted. I've clicked that option a few times now but haven't received the email. 

I'd appreciate any help with this. 

Thanks.

0 Helpful
11 REPLIES 11
Katie_B
EE Community Support Team

‎20-09-2023 11:22 AM

Hello @neilsimms. 

I would love to help get you registered with EE Perks. 

Could you please confirm if you have checked any Spam/Junk folders?

Katie

0 Helpful
neilsimms
Explorer
In response to Katie_B

‎20-09-2023 11:27 AM

Hi, 

Thank you. Yes  I have. It's not arrived in either of those folders.

Neil

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Katie_B
EE Community Support Team
In response to neilsimms

‎20-09-2023 11:30 AM

Thanks for checking @neilsimms. 

Are you able to try registering with your personal email? you should then see the option to upload your work ID as proof. 

Katie

0 Helpful
neilsimms
Explorer

‎20-09-2023 11:35 AM

Unfortunately not. It says the details are already registered for EE perks.

0 Helpful
Katie_B
EE Community Support Team
In response to neilsimms

‎20-09-2023 11:50 AM

When you have a moment please check your community inbox @neilsimms. 

Speak soon, 

Katie

0 Helpful
neilsimms
Explorer
In response to Katie_B

‎20-09-2023 03:30 PM - last edited on ‎20-09-2023 03:32 PM by

Hi, 

I've been trying to reply to a message on the community forum, though it's not letting me log on now. It's saying it can't link my account. 

Could you offer some help on this please? 
 

Mod edit: [please don't post personal information on the community].
Thanks, 
Neil 

 

0 Helpful
Katie_B
EE Community Support Team
In response to neilsimms

‎20-09-2023 03:34 PM

Hi @neilsimms. 

Please click this link HERE and it should take you to your private messages. 

Katie

0 Helpful
neilsimms
Explorer
In response to Katie_B

‎20-09-2023 03:44 PM - last edited on ‎20-09-2023 03:51 PM by

Sorry, it's not enabling me to log in. I'm sure I'm entering the right password, though have clicked the 'forgot password' option, just in case I'm wrong. However, that's not triggering an email to me! I'm stuck in a bit of a loop. 

This is my work email though. Could this be taken as proof of my eligibility please? 

Thanks, 
Neil 


Neil Simms 
Senior Marketing and Campaigns Officer 
NHS Blood and Transplant 

 

0 Helpful
Katie_B
EE Community Support Team
In response to neilsimms

‎20-09-2023 03:53 PM

Hi @neilsimms. 

I can ask the team to remove your details, 

Please allow 24 hours before trying to re-register with your personal email. 

Katie

0 Helpful