Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 74610 Views
  • 59 replies
  • 128 Helpful

Resolved! EE Perks codes not working

I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and i...

Faulty Airs

I've had an interesting conversation with EE regarding some Faulty Nreal Airs after just 2 months, EE have refused a repair or replace request and have said that I need to go back to the manufacturer. Are EE exempt from UK consumer law? They are send...

Damo79 by Contributor
  • 602 Views
  • 7 replies
  • 1 Helpful

Resolved! Updating NHS email

My NHS email address has changed, I've tried to create a new account on EE perks but it's saying my details are already registered, has anyone found how to sort this? There's not a massive amount of help anywhere it just keeps telling me to log in! 

SLP_123 by Visitor
  • 183 Views
  • 1 replies
  • 1 Helpful

Resolved! Game Pass stopped working but showing as Active on the Xbox

Hi,I've had Xbox game pass as an addon for ages, it's always worked, but today my Xbox and Xbox app don't think I have Game Pass.My EE app shows Game Pass as an add-on, and my Xbox says "Active subscription: game pass ultimate active, purchased from ...

Chris_g26 by Investigator
  • 558 Views
  • 5 replies
  • 3 Helpful

Resolved! Question about Xbox Gamepass ultimate as an inclusive extra

I am looking to upgrade my SIM deal and was wondering about the Xbox Ultimate choice as an inclusive extra. I don't pay anything additional for this a month, correct? the price I see of the deal includes the monthly sub of this for free?How do I add ...

Bloodtau by Investigator
  • 295 Views
  • 1 replies
  • 2 Helpful

Resolved! Tech add on

I’ve just recently added the switch 2 to my sim only contract. I have 1 year left on my sim only contract and have the switch 2 on a 2 year deal. Will the switch 2 show on my account once delivered and I can make more payments towards it separately t...

Chud93 by Visitor
  • 219 Views
  • 1 replies
  • 0 Helpful

Resolved! Text from 150 saying my Netflix Premium has been removed?

I have just received a text today saying that my Netflix Premium has been removed from my account. The only issue is that I never asked for this, nor have I tried to change anything on my account recently which could have caused this.Just to confirm,...

Forfeef by Explorer
  • 393 Views
  • 1 replies
  • 1 Helpful

Netflix Re-activation keeps wanting to give me basic

So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someo...

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TheCorm by Established Contributor
  • 643 Views
  • 12 replies
  • 10 Helpful