Z Flip 4 ear buds offer Dec 22

[Source]

I received my phone on 16th Dec and have not had my ear buds. I called EE and they said I had to claim through Samsung but they say its an EE offer. Any help gratefully received!

[James_B]

Hi @Source,

Welcome to the EE Community. 🙂

When did you place your order?

James

[Source]

12th December 🙂

[James_B]

Thanks @Source

As you placed your order during the qualifying period, you'll receive your free gift automatically within 30 working days of receiving your phone.

Hope this helps. 🙂

James

[Source]

It's been over 30 days and I've still not received them 😞

[James_B · Accepted solution]

Hi @Source,

Please allow 30 working days (Weekends and bank holidays excluded) for your ear buds to be delivered.

Thanks

James

[Source]

It has been over 30 days including bank holidays and weekends and I have still not received them

[Leanne_T]

Hi @Source 

Thanks for coming back to us. 

Please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

[Source]

there are no options after calling 150 on the text message or automated service to deal with this enquiry

[Leanne_T]

Hi @Source 

If you call 150 and select option 2, then 1 for mobile any of the team will be able to help. 

Leanne.