Community Activity

Breach of contract terms ? No TV for four weeks

I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...

Eu data roaming pack

I was sent a message to switch on my phone and would recieve a text to either buy a data roaming pack or pay for data daily.I have chose ROAMPACK10 and now it says that I didn't switch on data roaming at home, so it cannot connect?? Did I know or not...

EE Fault reporting - and endless loop

I have poor performance on broadband - self testing shows 5Mb or less and similarly poor upload.Text HELP as instructed,  'We're running tests,...' Then ... 'we need to send an engineer... we'll book an appointment automatically'Then  ... 'We can't m...

RobinS49 by Investigator
  • 16 Views
  • 2 replies
  • 0 Helpful

Smart Hub SH31B ERR_SSL_Protocol_Error

I have an EE Smart Hub SH31B and have had no end of issues with it.I have three android devices two Tablets and a phone none of which can access the internet via the hubAll will connect to the Hub but not the internetAll I get is "cannot provide secu...

HughPB by Investigator
  • 18 Views
  • 3 replies
  • 0 Helpful

Online Gaming on PC

I've recently moved to EE broadband from Sky. I cannot seem to connect to online games, connection error, yet I have an internet connection. I use an Ethernet cable via a powerline adapter. I've checked firewall to see if I my games have access throu...

MatRid by Visitor
  • 5 Views
  • 0 replies
  • 0 Helpful

Resolved! Bill paid but still restricted

I have paid my bill for broadband, it was paid late and my services were restricted. But now it has been paid  how long will it take for my services to work again. 

Jenni232 by Visitor
  • 336 Views
  • 3 replies
  • 3 Helpful

EE App Will Not Run a Speed Test

I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...

Will182 by Visitor
  • 135 Views
  • 9 replies
  • 0 Helpful

ONT box in integral garage

I've got Openreach coming out in 10 days to install my FTTP.  In an ideal world I would have the ONT fitted where the current BT master phone socket is in our kitchen but it won't fit in that space. The current copper line comes in through the garage...

Vendee by Visitor
  • 109 Views
  • 7 replies
  • 3 Helpful