You're unable to add another product to your account at this time.

[glpkm]

“You're unable to add another product to your account at this time.”

Why? I have just iPhone 13 Pro and I pay “just” £65 per month.

I would like to take a Apple Watch. How can I do that? 

[Chris_B]

@glpkm  Have you just moved to EE ?   If you have you need to at least make 3 months of payments before trying to take out an additional line. 

[glpkm]

First bill on 26 October 2021 then

25 Nov 2021

24 Dec 2021

24 Jan 2022 

[Leanne_T]

Hi @glpkm

Thanks for coming back to the community. 

Please give us a call on 150 and the team will check your account for you and let you know if this can be added 🙂

Thanks. 

Leanne. 

[Gibson1234]

Yes I have just moved to EE

[Katie_B]

Thanks for getting back to us @Gibson1234. 

Have you had your first bill produced?

If you are unable to add this yourself, please give our customer care team a call who can check if your eligible. 

Katie 🙂

[Gibson1234]

Hi yes I have had my first bill it comes out 6 March

Sent from my iPhone

[Katie_B]

Please give us a call on 150 so our customer care team can check your current eligibility @Gibson134. 

Katie 🙂

[20212_q]

Is this issue still happening to people? Because I have been a customer for ten years and I am not able to add Apple watches to the two numbers I have with EE. Funnily enough , I could a week ago, but I can’t now. 

[Christopher_G]

Hi @20212_q

If you have a chat with our Mobile Care team, they'll be able to check this for you and find out what's happened.

Chris