The EE Community

Cannot view my EE Broadband account or bill after switching from BT

I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...

How to cancel from overseas?

I've lived out of the UK for 6.5 years, and I've retained my contract with EE for the occasional use when I'm back.  However, having paid the best part of £2000 for very little use, I now think it's time to give it up.How do I go about that?  The cos...

Kicking someone off my wifi

Hi, someone is piggybacking my wifi and i need to kick them off. Is here a way to do this without changing the password?

Cancel watch sim only

Hello, how do I cancel my SIM card on my Apple Watch as I paid off the 2 years contract? I still want to keep my IPhone contact. 

Coverage in Oxford

Update: 01 July 2025  For the first location, our engineers have started legal steps with the council to legally acquire the land and agree planning permission. Pending a positive outcome from the legal negotiations, we can start building the equi...

Apparently there is a technical issue with roaming charges

Apparently there is a technical issue with roaming charges which EE is working on resolving. I was charged double the expected roaming fees in May (on my Jun bill). I contacted customer services and was promised this would be corrected on my next bil...

Positive experience of upgrade from 900Mbps to 1.6Gbps with Digital Voice

EE recently agreed to upgrade me from 900Mbps to 1.6Gbps. They now offer digital voice with 1.6Gbps.I was offered the takeover method which is generally only offered to customers with a high monthly spend with mobiles etc, or those who haven't upgrad...

Been trying to return a phone for 3 weeks

I tried to add a phone to my sim only contract online, but ended up accidently ordering a new phone and contract, sorted that and EE said they'd send a return bag, then while on holiday it still hasn't arrived, so arranged another, also didn't arrive...

Hi can someone help me to swap my broadband package to the friends and family package.?

Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...