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Upgrade free gift not honoured

Benwoolly
Visitor

‎15-10-2025 06:17 AM

I have recently upgraded my wife's and I phones, both were advertised as with a free gift, S25 = chrome laptop, S25FE = buds and watch. Samsung have rejected both claims stating that they are not eligible for the promotion. What kind of scam is ee/samsung running here? Neither of us would have chosen these phones if it wasn't for the free gifts. 

0 Helpful
2 REPLIES 2
garybs29
Skilled Contributor
Skilled Contributor

‎15-10-2025 08:21 AM

You'd nwed to ask Samsung or check their t&c's for why

Chris_S
EE Community Support Team

‎15-10-2025 09:28 AM

Hi @Benwoolly 

Did Samsung provide any reason as to why your application for the products was rejected?

I just want to make sure that you applied for the products via the correct channels.

For the Samsung Galaxy FE offer, you can apply through Home - Samsung Promotions

For the Samsung Galaxy S25 offer your can apply through Samsung S25 offer

Chris S

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