Upgrade anytime is an absolute waste of time and will cause you nothing but stress!
Not only is the upgrade anytime feature itself a waste of time and not very cost effective for the customer. But, once you do actually navigate your way through it, you will start to receive texts every other day from EE to say you have not sent your old phone back. (Even if you have and have given them the proof/postage receipt.) Even if you phone EE you will basically be told there is nothing they can do and that texts are pretty much automated. The only option I was given was for ME to have to phone Likewize MYSELF! I found this to be terrible customer service and thought in fact EE should have been the ones to phone Likewize and at least attempt to rectify this situation for ME (the customer!) I phoned Likewize to which they confirmed they had received my old phone back and there was an issue on the system which led to me continuing to receive texts chasing the old phone. As frustrating as this was, at least now hopefully the texts would stop! WRONG! Today I get another text from EE to say they haven’t received my phone and a charge of £495 will be added to my account! Again, I phone customer services and an advisor tells me, she has emailed the relevant teams to hopefully stop this, however, texts are automated so there is nothing more she can do to stop them!
I have never really had any issues with EE up until now! How can a (tech) company as big as EE be unable to stop an automated text from being sent out surely they ‘tick a box’ to have the text sent so why can’t they ‘untick it’ again to stop them! Also referring back to something I mentioned earlier, how can EE advise that customers have to phone Likewize themselves to sort this issue that has been cause between EE and Likewize, surely that should be on you to support and help the customer!
Having been told again that there is basically nothing can be done to stop the texts, I will be looking to email, text and call EE every day going forward and there will nothing I can do to stop that happening as it will be automated. Also there will be a cost of (whatever my bill is each month) for me to complete this process. See how soon they stop the texts then!
R.M.O
