20-09-2023 12:22 PM
HI,
I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initially signed up with as I have changed trust since then.
If I try and re-register with my new work email address I am unable to do so as my personal address and phone number are already registered.
Please advise how I can regain access to the discount.
David
Solved! See the answer below or view the solution in context.
06-10-2023 07:34 AM
Hi @PJL79
Welcome to the community.
I'm sorry to hear about your experience with the Perk portal. I've sent you a private message to get some information from you. Please have a look and get back to me.
Thanks 🙂
Chris
21-10-2023 02:18 PM
Hi @Christopher_G - I too am having the same problem today. I've tried numerous times but not receiving the reset password link. Can you help?
Thanks
Kelly
21-10-2023 03:06 PM
01-12-2023 03:36 PM
Hi James
I am not having any success resolving the issue these other EE customers on this thread are experiencing with EE perks sign in. I have a call logged but it has passed the turnaround time given for a reply and after calling to chase it, still no success. I need this resolved asap as my daughter is due an upgrade & I wanted to take a new contract out for my son for Christmas.
EE Perks does not recognise my sign in & I do not receive a reset password email when I try that.
i have just been advised by the EE tech team to call my HR department and ask them to reset my EE perks password??? I am a little bemused but this suggestion, I can just imagine my HR departments response to that request.
Any help would be greatly appreciated.
01-12-2023 03:38 PM
Hi @kmilli.
Welcome to the EE Community.
I am sorry to hear you are experiencing this.
I have sent you a private message for more details.
Speak soon,
Katie
01-12-2023 04:11 PM
My issue still isn't resolved either! I got to re-registering again, it didn't recognise my govt email, so had to upload my payslip and now I'm back to square one where I can't get in again.
Its a little bit of a pain really 😞
01-12-2023 05:27 PM
Hi @KMT2
Thanks for coming back to us.
Could you log in after the account was verified with photo ID?
What happens when you log in using the personal email?
Leanne 🙂
12-12-2023 03:15 PM
Hi,
Nope and it just says that my login details are invalid.
Kelly
12-12-2023 04:29 PM
Thanks for confirming @KMT2.
I have sent you a private message.
Please take a look when you have a moment.
Katie
25-06-2024 09:09 PM
Hi Chris,
I’m experiencing exactly the same problem. Please can this be looked into?
thanks,
harriet