Tying to receive ee perks but log in always unavailable

[Nikky3]

Hi, I'm trying to purchase a phone and because I am already a customer there was a pop up that says log in to receive 10% discount but it's not even a clickable button! or when I try log in and press upgrade options it brings me back to the first page saying unable to log me in try again later - done this for the past months and it still says the same thing! Guess EE doesn't want their customers to receive the discount or something??

[Leanne_T]

Hi @Nikky3 

Thanks for coming here. 

The 10% discount is for adding an additional contract to an existing account. 

Do you have a perk account as an employee of an eligible company and looking to access the perk code? 

Leanne 🙂

[Nikky3]

Hi no I am already on a only sims plan and am looking to upgrade to get a phone contract.

[Leanne_T]

Thanks @Nikky3 

Do you have upgrade options showing when you log into your My EE? 

Leanne 🙂

[Nikky3]

yes but when I try log in it says ''unfortunately we couldnt log you in but you can still buy or upgrade'' so if i then press upgrade and press phones, it takes me back to the beginning saying the same thing.

[James_B]

Hi @Nikky3,

Please get in touch with our upgrades team on 150 so they can take a look at this for you.

They'll be happy to help. 🙂

James