Trying to cancel add-on

Iscsooooo1
Explorer

‎09-11-2022 10:47 AM

Trying to cancel the 10GB data add-on, I've tried calling but can't get through, tried twitter no response, tried looking on here and found I need to text 150 with STOP 10GB ADD-ON, but it doesn't work and sends me a whole paragraph of other phrases for stopping different things but not this add-on. Please help very annoyed and want to stop the costing of something I don't need

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2 REPLIES 2
Iscsooooo1
Explorer

‎09-11-2022 10:45 AM

I'm trying to cancel 10GB data add-on I've tried texting 150 with STOP 10GB ADD-ON but doesn't work please help, tried calling can't get through

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XRaySpeX
EE Community Star
EE Community Star
In response to Iscsooooo1

‎09-11-2022 11:37 AM

@Iscsooooo1 : Are you on contract or PAYG? The STOP 10GB ADD-ON applies only to contracts.

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