Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to cancel add-on

Iscsooooo1
Explorer

‎09-11-2022 10:47 AM

Trying to cancel the 10GB data add-on, I've tried calling but can't get through, tried twitter no response, tried looking on here and found I need to text 150 with STOP 10GB ADD-ON, but it doesn't work and sends me a whole paragraph of other phrases for stopping different things but not this add-on. Please help very annoyed and want to stop the costing of something I don't need

0 Helpful
2 REPLIES 2
Iscsooooo1
Explorer

‎09-11-2022 10:45 AM

I'm trying to cancel 10GB data add-on I've tried texting 150 with STOP 10GB ADD-ON but doesn't work please help, tried calling can't get through

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Iscsooooo1

‎09-11-2022 11:37 AM

@Iscsooooo1 : Are you on contract or PAYG? The STOP 10GB ADD-ON applies only to contracts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful