Terrible service !!!!!!!

[ReoSingh]

Hi 

I upgraded in December 2022 also to the Z flip. I actually upgraded on 6th December. 

I have still not received my Glaxaxy Buds 2 Pro ! 

I have called several times and each time I have called I have been told that my query has been logged and raised and that I will get a response in 7 days. I do not receive any response! 

I have raised a complaint about this in January 2023 however I have had no phone call or email about the complaint. 

I have called EE again today and I have been told that the complaint is still open and there is no estimated response time ???

I got told on the phone call today that I need to contact samsung myself to claim the galaxy buds 2 pro. 

I have spent a long time searching the samsung website and I cant find anywhere to claim. I have called Samsung and spent over an hour on the phone to be told I need to get back in touch with EE. 

I have just googled this promotion and found this forum and I am hoping to get some kind of solution. 

All I want is to get the Galaxy Buds that were part of the promotion. 

I am going round in circles, it shouldn't be this difficult!!! 

Please help!!!! 

[Northerner]

Hi @ReoSingh 

According to this thread:

https://community.ee.co.uk/t5/Offers-Add-ons/Z-Flip-4-buds-promotion/td-p/1208626

You will receive then 15-30 days after purchase. This is not a claim from Samsung promotion. You'll have to keep chasing EE CS on 150

Thanks 

[James_B]

Hi @ReoSingh,

Welcome to the EE Community. 🙂

On what date was your order placed in December?

James

[ReoSingh]

My order was placed on 6th December.

Sent from Outlook for Android<>

[ReoSingh]

Thanks mate. Been onto EE about it for months now!

Sent from Outlook for Android<>

[James_B]

Hi @ReoSingh,

The offer started on the 6th so you ordered in the eligibility period.

Do you have any discounts on your plan?

James

[ReoSingh]

I traded a phone in as part of the deal to get £14 per month off.
I have messages to say I was in the eligibility period and the person I spoke to on the phone when going through the deal also confirmed verbally that it was part of the deal, I am sure this call was also recorded.

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[James_B]

Hi @ReoSingh,

There are some discounts that weren't compatible with this offer.

Please get in touch with Customer Care so a member of the team can check your eligibility.

Thanks

James

[ReoSingh]

https://community.ee.co.uk/t5/Offers-Add-ons/Z-Flip-4-buds-promotion/td-p/1208626?emcs_t=S2h8ZW1haWx...


This tread says it should have been auto filled, one of your colleagues gave someone this advice.

Does the same not apply to me.????


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[James_B]

Hi @ReoSingh,

Yes, this is an auto fulfil offer. Please get in touch with Customer Care so we can check the discount on your account is compatible with the offer.

James