Terrible service !!!!!!!

[ReoSingh]

Hi 

I upgraded in December 2022 also to the Z flip. I actually upgraded on 6th December. 

I have still not received my Glaxaxy Buds 2 Pro ! 

I have called several times and each time I have called I have been told that my query has been logged and raised and that I will get a response in 7 days. I do not receive any response! 

I have raised a complaint about this in January 2023 however I have had no phone call or email about the complaint. 

I have called EE again today and I have been told that the complaint is still open and there is no estimated response time ???

I got told on the phone call today that I need to contact samsung myself to claim the galaxy buds 2 pro. 

I have spent a long time searching the samsung website and I cant find anywhere to claim. I have called Samsung and spent over an hour on the phone to be told I need to get back in touch with EE. 

I have just googled this promotion and found this forum and I am hoping to get some kind of solution. 

All I want is to get the Galaxy Buds that were part of the promotion. 

I am going round in circles, it shouldn't be this difficult!!! 

Please help!!!! 

[ReoSingh]

Ok, this will be the 5th time I will be calling the customer care team.
This is the problem, no one at EE is listening. I have been calling you and you give me a different response.
When I first looked at this forum I was pleasantly surprised at some if the simple responses and solutions offered to customer.
I thought I would get the same.
I guess not.
Same response again, call the customer care team.
This has been going on for 3 months.
Surely EE cannot think this is acceptable????

Sent from Outlook for Android<>

[Leanne_T]

Hi @ReoSingh 

I am very sorry to hear this. 

We have no account access on the community to get this looked into for you. 

Please do try calling us again to check the eligibility for the offer and get this investigated. 

Let me know how you get on. 

Leanne.