TNT subscription stopped working

[SpeedyB79]

Started a live chat and the agent removed then readded it and still nothing.

[James_B]

Hi @SpeedyB79,

Welcome to the EE Community. 🙂

Have you activated your subscription at ee.co.uk/TNTSports?

James

[SpeedyB79]

Good morning,Yes, it was working when I first got a message in may or June to swap from BT to TNT but now it says no subscription and contact my provider. I contact the team via a live chat and the rep removed and readded the subscription however the link I got stated there was nothing to activate. That's when the chat fell silent and I started to look for a new provider.

[James_B]

Is your subscription showing in the add-ons section in the My EE app @SpeedyB79?

James

[SpeedyB79]

Yep

[James_B]

Hi @SpeedyB79,

If you're still unable to activate your subscription at ee.co.uk/TNTSports, please get in touch with Technical Support so a member of the team can help.

Thanks

James

[SpeedyB79]

Rightio,

Tech support removed and readded the product then sent me a link to TNT support. They in turn advised me my login is through sky and I can't add the subscription to it. Now I went to sign up with a different email address it says I have to pay.

Great work guys keep it up.

[James_B]

Are you activating your subscription with your new email address at ee.co.uk/TNTSports @SpeedyB79?

James

[SpeedyB79]

It says there is nothing to activate.

i did say that at 8.59 yesterday. 

[Katie_B]

Hello @SpeedyB79. 

Did you previously have a BT sport account with EE?

Katie