TNT sports error after switching extra to roaming and back

[Grizzly_KB]

Hi,

I switched my inclusive extra from then BT to roaming and now back to TNT.  It tells me on ee that it's active but on TNT it says i need an active subscription to watch. Tried all sorts but can't find a solution. The most common error code i get is NCE-005 Sorry, we are unalbe to complete your request.

[Leanne_T]

Hi @Grizzly_KB 

Thanks for coming to the community. 

Do you have TNT Sports showing as an inclusive extra in your My EE? 

How long ago did you activate TNT Sports? 

Leanne.

[Rank1n]

I’m having same issue 

[Christopher_G]

Hi @Rank1n 

Have you linked your account on the discovery+ on BT TV page?
Chris

[GodzSunn]

I recently added back BT sports which I switched from roaming and back again.  EE have no idea what’s wrong neither do BT nor Discovery..   getting fed up with this to be fair.  

[Christopher_G]

Hi @GodzSunn 

Welcome to the community.

Have you activated your discovery+ account on this link?

Chris

[Rank1n]

Hi Christopher_G , 

In the end I phoned ee turns out I was trying to get on the old BTsports app still on my phone from last seasons champs league final !! 
I had to download discovery+ app I’d already registered but had to re register username and new password all good now thanks 👍🏻

[Katie_B]

Thanks for coming back and letting us know @Rank1n. 

Katie

[GodzSunn]

I’m giving up soon it’s wasting a lot of time on something that ought to be basic setup.

Bt has been deleted and discovery set up and it’s still asking me to pay….grrrrrr

[Katie_B]

Hi @GodzSunn. 

Have you activated discovery+ using this link?

Katie