Student promo code

[jsharpy]

Hey, I have a Totum Student Card promo code and it’s saying it’s not valid? 
Tried a couple of different codes (they refresh every hour). 
any ideas? 
cheers. J

[James_B]

Hi @jsharpy,

Welcome to the EE Community. 🙂

Did the plan you selected match the criteria listed in the terms and conditions of the offer?

James

[jsharpy]

Thanks for getting back to me! As for as I can see yes - unless I’m missing something. 

[Christopher_G]

Are you typing the code manually, @jsharpy?

Chris

[jsharpy]

I’ve tried copy and pasting it and entering it manually yes. 

[Christopher_G]

Which plan are you choosing, @jsharpy?

Have you read through the terms and conditions to make sure the plan is eligible?

EE | TOTUM Student Discount | 15% OFF MONTHLY PLANS

If so, could you try on a different device or browser please?

Chris

[jsharpy]

I’ve just tried on 2 devices and 2 browsers. Still no joy. 

https://shop.ee.co.uk/auth/mobile-phones/upg-pay-monthly/iphone-13-pro-5g/details?color=AlpineGreen&... 

This is the phone I’m trying to get. Have tried both sizes as one is a deal and might not be valid. 

[James_B]

Hi @jsharpy,

Have you tried reaching out to TOTUM for support?

James

[jsharps85]

I'm having the exact same issue.  I'm trying to purchase a SIM-only plan, and the terms & conditions indicate this should be included as long as it's not a promotional price, which it's not at the moment.  Did you end up getting any help from TOTUM?