In app discount code not working

[photopoppet59]

  

---

 

 

 

In my iPhone 14 app only( ios26.1) there is a promo for Beats headphones extra £20 off on few models with a code EEREWARD20. Currently Powerbeats pro 2 is advertised for £159 and after discount £139. However, applying code gives error, The item in basket is not eligible. 

had a chat with customer care, which was useless asking me to go to the shop. 

https://community.ee.co.uk/t5/Blog/Black-Friday-Tech-Deal-Beats-Studio-Pro-for-less-in-the-EE-app/ba...

Why are they advertising when it doesn’t work and customer care also don’t care. Asking to make a trip to the shop !! 

[photopoppet59]

The code doesn’t work for Powerbeats pro 2 , only for studio pro. Customer care doesn’t help, who diverted me to go to shop. Shop said they can’t do any discounts for online tech items since January. 

so a bluff from EE marketing and no help all all. 

[photopoppet59]

Raised a second complaint as no one can figure out why EE is bluffing their voucher codes/ reward voucher discount in app.  My initial complaint was closed within an hour without any acknoledgement. 

Ref: 2******

[Mod Edit: Please don't post personally identifiable information on the public forums. Thanks]

[Lesley_W]

Hi @photopoppet59 

Thanks for coming to our community.

I appreciate you flagging this, I have asked our team to look into this and will let you know when I have an update.

Lesley

[Lesley_W · Accepted solution]

Hi @photopoppet59 

I've sent you a private message to your community inbox.

Lesley

[photopoppet59]

Thanks for resolving this and the code. I have placed my order. 

[IdiosyncraticRo]

Hi Lesley W, 

I've had the same problem with my order, would it be possible to get some help too please?

Thank you

[Lesley_W]

Hi @IdiosyncraticRo 

Are you getting the same error as above or a different one?

Which product were you trying to purchase?

Thanks

Lesley

[IdiosyncraticRo]

Thanks for the quick response Lesley. 

Same problem, yes. And same product (tried in black and sand).

[Lesley_W]

Thanks for confirming that @IdiosyncraticRo 

I've sent you a private message.

Lesley