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Student discount on additional lines?

GarethWilliams
Established Contributor
Established Contributor

‎01-12-2022 11:43 PM - edited ‎01-12-2022 11:53 PM

Hi all,

Just a quick random question

I have a SIM ONLY plan for myself, with my dad also on as an additional line with a Galaxy S21 FE.

I have a student discount on my main sim only plan as I am currently a student and the account holder, and my dad's phone had a 10% additional line discount.

If I add anymore additional lines, can I add a student discount to them or is it only the additional line discount I'd be allowed to have?

Thank you

 

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18 REPLIES 18
James_B
EE Community Manager
EE Community Manager

‎02-12-2022 08:49 AM

Hi @GarethWilliams,

You'd only be able to have the additional line discount as the student discount is limited to one per person.

Hope this helps. 🙂

James

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GarethWilliams
Established Contributor
Established Contributor
In response to James_B

‎02-12-2022 10:05 AM

Hi James

Thanks for replying. That's what I thought, thank you. I was only asking just incase I'd missed the chance to have more money off it that's all haha.

Also, as of last night, when logging into my EE online, I'm faced with:

LOGIN ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

 

Any idea why this may be?

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James_B
EE Community Manager
EE Community Manager
In response to GarethWilliams

‎02-12-2022 10:08 AM

Hi @GarethWilliams,

Are you seeing the same issue in the app and My EE online?

James

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GarethWilliams
Established Contributor
Established Contributor
In response to James_B

‎02-12-2022 10:12 AM

Hi @James_B 

The issue appears to be affecting the app as well as although it does load up it does end up showing an error message saying something along the lines of ‘sorry, we cannot refresh this page’ or something

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GarethWilliams
Established Contributor
Established Contributor
In response to James_B

‎02-12-2022 10:13 AM

@James_B The app says ‘sorry, we are unable to show you all the information right now - close the app and come back later’

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James_B
EE Community Manager
EE Community Manager
In response to GarethWilliams

‎02-12-2022 10:30 AM

Hi @GarethWilliams,

Please get in touch with Customer Care so our Technical Support Team can look into this for you.

They'll be happy to help. 🙂

James

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GarethWilliams
Established Contributor
Established Contributor
In response to James_B

‎02-12-2022 10:38 AM

Thank you @James_B 

I should mention I did move to SIM ONLY yesterday night about 11pm. The issue started from there, although the contract changes did go through.

 

 

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James_B
EE Community Manager
EE Community Manager
In response to GarethWilliams

‎02-12-2022 10:55 AM

No problem @GarethWilliams, Tech Support will be able to resolve the issue for you.

James

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GarethWilliams
Established Contributor
Established Contributor
In response to James_B

‎02-12-2022 11:38 AM

Hi again @James_B 

Just another quick question regarding the discounted plans, when you say student discount can only be applied to one per person, I guess this means just one account yes?

As in, I have it on mine but couldn't apply it on my dad's, or if I added my mother onto my plan.

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